View and analyze your app'south ratings and reviews

In Play Console, you can meet an overview of your app'south ratings, individual user reviews, and clustered data about your app'due south reviews.

Users can rate your app on Google Play with a star rating and review. Users tin can only rate an app once, but they can update their rating or review at any time.

Tip: If you're a user looking for information on reviews that you've posted, go to the Google Play Help Center.

Browse ratings

Using the Play Panel website

View your app's ratings data

  1. Open up Play Console and become to the Ratings page (Ratings and reviews > Ratings).
  2. Scroll the page to view the available ratings data, which is described below.

Note: Currently, the rating that users run across on Google Play is weighted towards more recent ratings to reflect changes and updates that you brand to your app.

Overview

At the top of the page, you'll run into an overview of your app'southward ratings, which includes:

  • Google Play rating: Your app rating shown to users on Google Play. This is calculated based on your nigh contempo ratings.
  • Lifetime average rating: Your average rating from when you first launched your app.
  • Users: The total number of users who have rated your app. Note that users can update their rating at whatever time.
  • Total ratings: Number of ratings your app has received in its lifetime.
    • Note: Total ratings is but available for apps that take received five or more ratings.
  • Rating vs. peers: How your app'southward rating compares to a recommended prepare or a custom peer group that you select.

Compare ratings to peers

Near the peak of your app's Ratings page, in the "Ratings vs. peers" bill of fare, select Edit peer group to create a custom peer grouping. After yous create a custom peer grouping, you tin see how your app compares with other apps on Google Play that you select.

On your app's Ratings page and on any "Ratings breakup" bill of fare, you can see how your app'southward ratings compare with one of the apps in your custom peer group by hovering over whatsoever of the app icons displayed on a Ratings vs. peers card.

Operation over time

Under your app's rating summary, you can view historical and detailed rating data. You lot can download the data in any nautical chart you see using the Download CSV push. This allows yous to clarify your data offline.

Use the date-range selector to choose what fourth dimension menstruation y'all want your information to cover. This covers a range from the last 28 days, to your app's whole lifetime.

Use the catamenia selector to cull how your data is aggregated: daily, every seven days, or every 28 days.

Average rating shows your average rating over each menstruation in your selected engagement range. You can choose if this average is just for the flow (for instance the average rating for a given day), or your rolling lifetime average rating (your average total lifetime rating up to that solar day). Your peers' median performance is displayed to assist you compare your app'southward quality.

Rating distribution shows the number of each rating that you received over each period in your selected date range. Modify the selector to "Percentages" if y'all want to evaluate your normalized distribution, equally opposed to accented numbers received.

  • Tip: by selecting "Lifetime" in the time date-range selector, and "Daily" in the period selector, you tin can use the Download CSV pick in "Ratings distribution" to download data on all of the ratings that your app has ever received.

Ratings breakup

See how many ratings at that place are, and your average rating, across cardinal dimensions:

  • Country/region
  • Language
  • App version
  • Android version
  • Device type
  • Device model
  • Operator

Select Explore on any "Ratings breakdown" bill of fare to see more information for that dimension, including how your app compares to other apps on Google Play.

  • Boilerplate rating: Your app's rating for the selected time period, number of ratings, and breakdown type.
  • Number of ratings: The number of ratings submitted for your app for the selected time flow and breakdown type.
  • Share of ratings: How the number of ratings per row compares to your app'southward total ratings.
  • Peers' median: The average rating for apps in the same Google Play category.
  • Vs. peers' median: How your app'south rating compares to apps in the same Google Play category. For example, if your app's rating is iii.9 with a difference of +i.2, similar apps have a rating of ii.7.

Using the Play Panel app

When y'all view your ratings data with the Play Console app, yous'll see your app's average Google Play rating, how individual users rated your app, and how your app performed over weekly and monthly time periods.

  1. Open the Play Console app Console app.
  2. Select an app.
  3. Scroll down and tap the "Ratings" card. To modify the date range, tap the downwardly pointer Drop-down arrow.

Browse reviews

Using the Play Console website

Run into reviews for production apps

  1. Open Play Console and become to the Reviews page (Ratings and reviews > Reviews).
  2. Decide how you want to scan reviews.
    • Filter: To come across reviews based on certain criteria like engagement, linguistic communication, reply state, star rating, app version, device, and more than, select from the available filters.
    • Sort: To encounter reviews based on rating, date, or helpfulness, select the "Sort by" drop-down.
    • Search: To look for specific words in your reviews, employ the search box.

Meet testing feedback

If you have an app in testing, you can access and reply to user feedback in Play Console. Beta feedback from users is only visible to you and tin can't exist seen on Google Play.

  1. Open Play Console and go to the Testing feedback page (Ratings and reviews > Testing feedback).
  2. Make up one's mind how you want to browse your feedback.
    • Filter: To see beta feedback based on sure criteria like date, language, reply state, app version, device, and more, select from the bachelor filters.
    • Search: To wait for specific words in your feedback, use the search box.

Using the Play Console app

Review format

Reviews are automatically translated to the linguistic communication that you use in Play Console. To meet a review in its original language:

  • Using the Play Console website: Side by side to a translated review, select Prove original review.
  • Using the Play Console app: Side by side to a translated review, tap the down arrow Drop-down arrow.

On each review, yous can encounter a user's:

  • Star rating for your app
  • User proper name
  • Timestamp

Some reviews likewise include:

  • Review title (in bold)
  • Device/app version details (east.grand., manufacturer, screen size, OS, version lawmaking, and language)
  • Helpful votes from other users

  • A history of your replies and whatsoever changes a user makes to a review after you respond. To show all replies separately, click Hide history at the top of a review.

Note: Ratings and reviews include different versions of the aforementioned package. App ratings don't beginning over when you publish a new version of your app.

Analyze your reviews

To help you target the most impactful improvements to your app or game, you can view pinnacle trends and problems that users mention in your app's reviews. For tips on analyzing your reviews, visit the Android Developers site.

To see top trends and issues for your app, open Play Console and go to the Reviews analysis page.

The following features are available on the web version of Play Console.

Review highlights: run into pop themes in your app'southward reviews

In the "Highlights" section, you'll see terms and user quotes that surface regularly in reviews written in English language. Highlights update regularly to let y'all know almost the latest user experiences with your app.

We utilize machine learning algorithms to create highlights and apply filters to brand sure only the most relevant reviews are included.

  • For highlights to be bachelor, your app needs to have enough like reviews around more than one theme or topic.
  • Users tin encounter your app's highlights on its Google Play store listing.

Benchmarks and topics: run into how different topics impact your app rating

In the "Benchmarks and topics" section, you tin can see how users review your app in relation to specific categories. This can assistance you identify and understand trends in your app's reviews. The 2 reports, benchmarks and topics, analyze how each topic impacts your overall app rating.

Any data bachelor within your "Benchmarks and topics" section is only visible in Play Console and isn't visible to users.

Types of reports

  • Benchmarks: In the benchmarks section, you'll see how users charge per unit your app across a series of static categories used to measure out all apps in the same Google Play category (due east.g., Health & Fitness or Lifestyle). The benchmarks report is available for reviews written in English language.
  • Topics: In the topics department, you lot'll see a dynamic list of terms mentioned in reviews specific to your app. The topics report is bachelor for reviews written on devices using English, High german, Hindi, Italian, Japanese, Korean, Portuguese, or Castilian.

Data points for your app

At the superlative-right of the "Benchmarks and topics" section, you can change the time period for your report. You can also filter results by artifact. When viewing your data, yous'll see the following information:

  • Mutual topic: A fixed gear up of topics relevant to almost apps in the aforementioned Google Play category. Common topics include:
    • Blueprint: Reviews that mention the app's visuals (e.g., graphics, beautiful game, looks skilful, etc.)
    • Privacy: Reviews that mention the ability to control data collected
    • Contour: Reviews that mention the app'due south signup experience (e.g., login, can't logout, signup, etc.)
    • Resources usage: Reviews that mention the app'due south impact on hardware consumption (e.g., battery, memory, data, etc.)
    • Speed: Reviews that mention the app speed (e.g., lags, slow, fast, etc.)
    • Stability: Reviews that mention app failures (due east.g., crashes, bugs, freezing, etc.)
    • Uninstalls: Reviews that mention user reasons for uninstalling an app (eastward.g., uninstall, uninstalling, uninstalled)
    • Update: Reviews that mention the latest app version (due east.g., version, update, etc.)
    • Usability: Reviews that mention how users experience the period of the app (e.chiliad., easy to use, difficult to navigate, user friendly)
  • Topic: A dynamic prepare of topics that users mention most frequently specific to your app.
  • Average rating: The nearly negative reviews volition be cerise with a rating of 1. The most positive reviews volition be green with a rating of v.
  • Number of reviews: The number of reviews associated with that topic. The line nautical chart displays the modify in book over the length of fourth dimension selected.
  • Effect on rating: Any red bars are bringing down your rating, and green bars are improving your rating. The width of the colored bar shows how much that topic impacts your overall rating.

Peer benchmarks

In addition to the information for your app, benchmarks show how your app compares to others in the same Google Play category.

  • Rating vs. peers: How your rating compares to apps in the same Google Play category. For example, if your app'southward rating for design is three.ix with a criterion departure of +1.2, like apps take a rating of 2.seven.
  • Number vs. peers: How the number of reviews per topic compares to apps in the same Google Play category. For case, if your app has 1,000 reviews for stability with a volume difference of 0.5x, similar apps have an average review book of 2,000.

Updated ratings: run into how users update ratings and reviews over time

In the "Updated Ratings" section, you lot'll see how users have updated their ratings and reviews over the fourth dimension menstruum selected.

Types of updates from users

  • With replies: In this row, you'll run into data related to users who updated their rating or review subsequently receiving a reply to their original review.
  • Without replies: In this row, y'all'll see data related to users who updated their rating or review without receiving a reply to their original review.

Data points for your app

  • Returning users: Number of users who returned to Google Play to update their original rating or review.
  • Updates to ratings: Upon returning to Google Play, the "changes to ratings" section shows whether users increased, decreased, or maintained their original rating. You can use the colored bars to see how replying to reviews impacts changes to your app's rating.
    • Red: The red section shows the percentage of users who lowered their original rating.
    • Grey: The grayness section shows the pct of users who left their original rating unchanged.
    • Greenish: The light-green section shows the percentage of users who increased their original rating.
  • Boilerplate rating change: Average change to the app's rating from returning users.

Reply to reviews

To respond to reviews from Play Console, make sure you have the "Respond to reviews" permission. You can write one public reply for each user review of your app. You can edit your reply to a review at whatever time.

Subsequently you answer to a user's review, they receive a push button notification and an email notification.

Electronic mail notifications include the following information:

  • Name of your app
  • Date of the user'due south review
  • User's rating & review of your app
  • Your respond
  • Link to contact you by email (using the contact email address listed on your app'southward store listing page)

For best practices on engaging with your users through reviews, visit the Android Developers site.

Using the Play Console website

When you're replying to a review, y'all can type your own answer or select a suggested answer, which is a response based on a user's review. If yous choose to utilise a suggested reply, yous tin can edit it before publishing your response.

Suggested replies are only available for recent reviews written in English for developers who view Play Console in English. Suggested replies aren't available for reviews that you lot've already replied to.

Here's how to reply to a review:

  1. Open Play Console and become to the Reviews page (Ratings and reviews > Reviews).
  2. In the "Your respond" field below a review, blazon your response or select a suggested reply.
    • If yous select a suggested reply and you haven't added contact data to utilize in suggested replies before, blazon a phone number, email address, or website.
  3. Select Publish Reply.

Note: To update your contact information used in suggested replies, visit your Account details page.

Using the Play Console app

Using the Reply to Reviews API

With the Reply to Reviews API, y'all can retrieve and reply to reviews using third-political party services like Zendesk and Conversocial or build your own custom integration.

Every bit a courtesy to other developers, the Reply to Reviews API enforces several quotas. To request an API quota increase, fill out this grade.

For more information, go to the Google Developers site.

Developer Comment Posting Policy

The public developer response feature is intended to help you resolve problems with your app and build relationships with users. Your use of Google Play is governed by the Google Play Business and Program Policies.

Delight follow these policies when commenting on user reviews:

  • Make it clear and relevant: Replies should straight address the user's comment in a clear, valuable and truthful fashion. Endeavour to address the user'due south comment inside the text of your answer.
  • Be nice: These are your users and you desire to help them find a resolution, not burn bridges. Exercise not post content that is abusive, mean, dismissive, or threatens or harasses others. Also, don't appoint inappropriate user comments through replies. Instead, read our posting guidelines for users and learn how to study inappropriate comments. Y'all need to follow our posting policies regardless of the nature of the message y'all are replying to.
  • Don't solicit or promote: Users do not notice solicitations and promotions relevant or useful.
  • Keep it clean: Don't post content that is sexually explicit or contains profanity.

The utilize of this feature is a privilege, not a correct. Failure to detect the above guidelines and whatever other Google Play terms, may outcome in a suspension of your application, or Google Play developer account every bit outlined in the Google Play terms.

Study inappropriate reviews and comments

Sign up for review notifications

To receive e-mail notifications when users write new reviews, update existing reviews, or submit new testing feedback, you can fix up your notification preferences.

To learn more most email notifications, go to manage your developer business relationship information.

Download reports from Google Cloud Storage

You can access and download reports as CSV files from Google Deject Storage. Reports are generated daily and accumulated in monthly CSV files.

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